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JOB BRIEF (PURPOSE)

Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.

We offer Account Manager Positions across three core verticals:

CMBS & SASB

Commercial Mortgage Backed Securities
Single Asset Single Borrower

Agency

Freddie Mac
Fannie Mae
Ginnie Mae
HUD
Full Asset Management

Institutional

Interim | Balance Sheet Lenders
Life & Pension | Foreign Lenders
CLOs | ABS | P3
Debt Funds | Repo Servicing
Net Lease REITs

*Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.

ESSENTIAL JOB FUNCTIONS

Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
Monitor and administer the posting of all loan payments in accordance with the loan documents.
Monitor and collect delinquencies.
Review and process reserve disbursements in accordance with the reserve agreements.
Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
Input and maintain loan and collateral data in the loan servicing system and RECWeb.

MARGINAL OR PERIPHERAL FUNCTIONS

Administer all borrower inquiries and requests.
Assist with special projects
Train new employees

REQUIRED QUALIFICATIONS

Four-year college degree or experience commensurate with position grade
Excellent verbal and written communication skills
Strong analytical skills
Efficient in the use of Microsoft Word, Excel and Outlook

PREFERRED QUALIFICATIONS

Experience in commercial mortgage loan servicing and/or underwriting
Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs
Real estate law, appraisal, accounting/auditing
Legal document review and interpretation
Experience with McCracken/Strategy and RECWeb loan servicing system

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/20/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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Apply for Commercial Real Estate - Account Manager II at KeyBank