Customer Service Specialist- Consumer Banking
Brooklyn, Ohio•Full-time
$19 - $21 hourly
$19 - $21 hourly
About the Job
Job Overview
KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences.
This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment.
Key Responsibilities
- Answer inbound customer service calls in a high-volume call center
- Resolve customer inquiries related to banking products and services
- De-escalate and manage challenging customer situations professionally
- Provide support for online and mobile banking platforms
- Navigate multiple systems while speaking with customers
- Maintain accurate documentation and follow company policies
- Collaborate with internal teams to resolve client issues
Requirements
- Minimum 1 year of customer service or call center experience
- High school diploma or GED
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Comfortable using multiple computer systems and technology
- Flexible schedule availability
Preferred Qualifications
- Minimally 2 years previous call center experience
- Remote/work-from-home experience
Skills
- Customer service
- Communication
- Problem-solving
- Multitasking
- Emotional intelligence
- Technical proficiency (online/mobile platforms)
Benefits
- Competitive pay
- 401(k)
- Paid time off
- Tuition reimbursement
- Fitness reimbursement
- Paid training and career development
- Shift differentials and performance incentives
Remote Requirements
- Hardwired high-speed internet (50 Mbps minimum)
- Dedicated home office space
- Quiet, professional work environment
About KeyBank
KeyBank is committed to delivering exceptional client experiences through teamwork, innovation, and a supportive work culture. Join a team that values growth, collaboration, and recognition.
About KeyBank
Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.