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JOB BRIEF (PURPOSE):

Under the direction of the department manager, the person in this position is responsible for supervising the work performed by a team of insurance specialists. This person will monitor the work output to insure that all investor guidelines, as well as internal policies and procedures are met in a timely manner. This position requires thorough understanding of commercial insurance practices and procedures and requires the ability to exercise independent judgment to resolve problems.

ESSENTIAL JOB FUNCTIONS:

Supervise the daily functions and responsibilities performed by a team of 8-12 insurance specialists. Research, organize and prioritize the workflow to achieve maximum productivity and compliance with Investor deadlines.
Manage and oversee processes and procedures to ensure data contained in the servicing system is updated to reflect the current status regarding insurance policy effective dates, coverage amounts and compliance review documentation.
Oversee the insurance policy reviews and provide expertise concerning adherence to investor requirements. Actively monitor status reports and follow-up with staff to ensure that reviews are completed timely and policy execeptions have a well defined resolution plan.
Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic. Follow-up to ensure the insurance specialist has resolved all non-compliant findings.
Provide support to the Insurance Specialists in the organizing and gathering of data needed for the preparation of insurance waivers. Review, recommend and/or approve certain temporary forbearance to the Loan Documents. Adhere to waiver/forbearance guidelines.
Review and initiate forced place insurance coverage that is required on the portfolio due to inaction of the borrower.
Interact with borrowers and staff members to resolve unusual circumstances or exception items, as they relate to commercial real estate insurance. Interact with other departments within the company to facilitate the timely resolution of insurance related issues.
Authorize routine escrow disbursements following clearly established guidelines.

MARGINAL OR PERIPHERAL FUNCTIONS:

Review various queries to determine and resolve insurance and other loan-related issues.
Recommend revisions to policies and procedures, and at manager’s discretion, implement subsequent changes to incorporate them into the department workflow.
Assist department manager in establishing departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports.
Collaborate with the department manager in determining staffing needs and space. Interview applicants, make hiring recommendations, complete performance appraisals, and recommend salary increases.
Train staff members to ensure all procedures are implemented and followed appropriately.
Assist department manager with special projects, as assigned.

REQUIRED QUALIFICATIONS:

Bachelor’s degree in finance, economics or other business-related discipline.
5-7 years commercial real estate insurance experience.
Proven experience leading process improvement initiatives.
Excellent verbal and written communication skils.
High degree of analytical and problem solving skills.
Ability to multi-task on a daily basis.

PREFERRED QUALIFICATIONS:

3-5 years of supervisory experience
Legal document review and interpretation
Experience in commercial mortgage loan servicing

COMPETENCIES/SKILLS:

Strong commitment to quality customer service.
Creative and critical thinking in problem solving.
Proactive leadership and initiative on complex and critical projects.
Ability to multi-task effectively and assist other in prioritization of tasks.
Leadership skills that inspire and motivate others.
Strong interpersonal skills and professional conduct.
Ability to work in a team environment.
Ability to manage change and foster teamwork.

EQUIPMENT USED:

Standard office equipment (PC, phone, fax, copier, calculator)

TRAINING REQUIRED:

On the job training as required

COMPENSATION AND BENEFITS:

This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 04/06/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Hybrid

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Apply for Manager I - Insurance (R-36830) at KeyBank